I was a customer of eBay.
I had all marketing preferences unchecked.
This is how they were set.
I had just verified these settings the day before this all began.
| October 7, 1999 |
SPAMMED by eBay ccsurvey.com (a.k.a. customercast.com) emails a product survey, apparently on behalf of eBay.com. |
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I email eBay at
privacy@ebay.com asking why
my preference settings weren't followed. No response is received. |
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| I now verify my preference settings. I archive them here. | |||||
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I telephone customercast.com at phone number (650) 390-9001 which
is listed on their pages at
http://www.customercast.com/public/about/index1.htm.
This was to discover if eBay had sanctioned this mailing and/or
if customercast was aware they had violated my preference
settings with eBay. After a brief discussion with the operator, I was connected to Roger Jensen, who was very polite. This discussion ensues. Despite Roger's promises, no further contact has been received from customercast.com. |
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| October 11, 1999 |
I send a second email to
eBay at privacy@ebay.com
asking why my preference settings weren't followed. No response is received. |
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| October 22, 1999 |
I send a third email to
eBay at privacy@ebay.com
asking why my preference settings weren't followed. No response is received. |
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| I send an email to decline@ebay.com refusing to honor their new user agreement. | |||||
| October 25, 1999 |
A form letter reply explaining how to
opt out of future mailings. Apparently in response to one of the
three previous privacy@ebay.com
complaints. Completely ignores the fact that my preference settings already specified my preferences. Also completely ignores the fact that I have refused to honor their new User Agreement. |
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A reply to
decline@ebay.com
email of October 22, in which I refuse to abide by their new
User Agreement.
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Yet another confirmation of
decline@ebay.com email.
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| November 8, 1999 |
Finally! A human being reply to one
of the three original complaints to
privacy@ebay.com. Note: This took more than a month from the first complaint. This employee assumes I'm incompetent, and that I don't understand how to read simple instructions.
I am quite aware of what I had opted out of, thank you.
This confirms that CustomerCast was not just a fly-by-night spammer harvesting eBay account addresses. |
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| March 31, 2001 |
SPAMMED by eBay Privacy Policy change Not only have I already declined their User Agreement, and subsequently been told I'm no longer allowed to use eBay, but this again violates my preference settings at the start of all this. They explicitly stated not to contact me for privacy policy changes. They shouldn't be contacting me at ALL! As they told me I'm no longer allow to use their service. |
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| April 3, 2001 |
My complaint to privacy policy change
spam. Hasn't my account previously been both unregistered and deactivated? |
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| April 4, 2001 |
The reply to April 3 complaint.
Oh. I'm good to go, now, right? I've been "unregistered", "deactivated", and "removed". |
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| December 2, 2001 |
SPAMMED by eBay Evidently, my account has NOT been disabled, because someone is poking eBay's webserver, pretending to be me asking for my password. Which I must have forgotten, right? Good Lord. Here's the "I forgot my password, please send it to me" email. |
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| March 9, 2002 |
SPAMMED by eBay Yet again. I must've forgotten my password. |
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| My 4th complaint to privacy@ebay.com. | |||||
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2nd TrustE complaint
filed. Unfortunately, I have no record of the time/date of the first time I did this. TrustE provides no records. |
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| Standard auto-ack to my complaint to privacy@ebay.com on this date. | |||||
| March 13, 2002 |
TrustE responds to complaint dated
March 9, 2002. They want a copy of the spam. Which of the 4 should I give them? My original submission included a link to these webpages. |
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My response to TrustE. I need to demonstrate the entire history of this ordeal in order to put it in perspective, therefore I point them to these webpages. If I just give them the latest spam, they'll reply "you've been removed" but the process flaws that are causing these problems will not get fixed. At this point "you've been removed" is no longer an acceptable answer. |
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| March 19, 2002 |
eBay responds to me. It appears that this is in response to the
privacy@ebay.com
complaint and not the TrustE complaint.
I've been "unregistered", "deactivated", "removed", "suspended", and "closed." And just where does eBay believe my consumer trust level to be at this point? |
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| eBay confirming my account will be "closed," per the other eBay email today. | |||||
| March 21, 2002 |
TrustE now asks me for resolution.
I think not. My requirements for resolution were clearly
stated.
I just don't trust eBay to not hire a new marketing fool who thinks it would be profitable to toggle all the "closed" accounts back on. |
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My reply to TrustE. I want that information deleted. eBay has already proven how irresponsible they can be with personal information. 3 years worth of proof! Besides, as I point out in this reply, almost ALL of the information is out of date! Mailing address, CC#, phone number... all changed. The only things left are my name and email address. They have no legitimate business need for that information any longer. I want a resolution to the CustomerCast issue that started this whole mess. eBay needs to be held accountable for violating my preference settings. I wonder where that phone call is from Roger Jensen? (see Oct 7, 1999 for reference) |