Me:  I am calling to ask about a "product satisfaction survey," sent
     out in the name of eBay.com, by your company.  Are you aware of
     this mailing?

Roger Jensen:  No.

Me:  Well, you guys did.  My preference settings on eBay explicitly
     say that I don't wish to receive surveys. Do you know how this
     could have happened?

Roger Jensen:  No.

Me:  Could you investigate this and get back to me with the results
     of your investigation?

Roger Jensen:  Sure!  How can I contact you?

Me:  Well, you'll understand if I don't give you an email address.

(I give Roger my name and phone number)

Me:  One more thing, is customercast a member of TRUSTe?

Roger Jensen:  No.

Me:  Well, eBay is.  This might have adverse affects with your
     relationship with eBay.  Can I get your name?

(Roger gives me his name.)

Me:  Thank you for your time, Roger.  I hope to hear from you.
     Goodbye.

Roger Jensen:  Goodbye.