Message-Id: <199911090704.XAA01643@phoenix.ebay.com>
Date: Mon, 08 Nov 1999 23:09:25 -0800
To: William Guynes <wguynes@mav.net>
Subject: apology concerning survey  (KMM6025578C0KM)
From: eBay Customer Support <Support@eBay.com>
Reply-To: eBay Customer Support <Support@eBay.com>
MIME-Version: 1.0
Content-Type: text/plain; charset = "us-ascii"
Content-Transfer-Encoding: 8bit

Hello,

It took me a while to figure out what had happened with the survey
you received, because I had never seen this before.

The reason why I had never one is because those surveys are attached
to 20% of the messages we send out. They are supposed to evaluate
our performance.  

eBay has hired a company called CustomerCast to handle these
evaluations. You wouldn't believe how important those scores are to
our careers!

I looked up the link you were sent, and this is what it says (I
actually found the site interesting, since they were talking about
my job here!):

Filters exclude some customers from the survey, such as those who
have responded to a survey in the past seven days or those who have
asked not to be included in further surveys. Customers who want to
respond click on the embedded URL to fill out the survey. 

For some reason you were not filtered out. Maybe when you
registered, you did not specify that you did NOT wish to receive
surveys, and the default setting is to receive them.

We apologize to have bothered you with this. If you respond to the
e-mail with the word REMOVE in the subject line, they will not send
you anymore surveys.

I will forward your letter to the appropriate department here, too.

Please accept our sincere apology, and once you have removed your
e-mail address, you should not receive any further survey requests. 

I hope that this message is not one of my 20% messages. I'd hate to
be the cause of another survey request to you.

Please write back if you have any further questions or concerns!

Regards,

Taylor R.
eBay Customer Support 
______________________________
eBay
Your Personal Trading Community (tm)

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